1. Agreement to Terms
These Terms of Service ("Terms", "Agreement") govern your access to and use of the VOrder platform (the "Service") provided by VASTSOFT ("Company", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms and all applicable laws and regulations of the Kingdom of Saudi Arabia.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICE.
2. Definitions
- Agreement: These Terms of Service, including all schedules, exhibits, and policies incorporated by reference.
- Service: The VOrder software-as-a-service platform, including all features, applications, and support services.
- Subscriber: The business entity that registers for and subscribes to the Service.
- End User: Customers of the Subscriber who access the Service to place orders.
- Content: All data, text, images, and materials uploaded, submitted, or generated through the Service.
3. Service Description
VOrder provides a comprehensive digital ordering platform for cafes and restaurants, including:
- Mobile application for customer ordering
- Administrative dashboard for business management
- Real-time order processing and tracking
- Payment gateway integration
- Analytics and reporting tools
4. Account Registration
To use the Service, you must register an account and provide accurate, complete information. You agree to:
- Provide truthful and accurate business information
- Maintain the security of your account credentials
- Promptly update any changes to your information
- Accept responsibility for all activities under your account
5. Subscription & Payment
Access to the Service requires a paid subscription. Payment terms are as follows:
5.1 Fees
Subscription fees are billed annually in advance. Additional branch fees apply as per the current pricing schedule. All fees are exclusive of applicable taxes, including VAT at 15%.
5.2 Refund Policy
Subscription fees are non-refundable except where required by law. No refunds will be provided for partial use periods or early termination.
6. Intellectual Property & Data Rights
6.1 Platform Ownership
The Service, including all software, algorithms, interfaces, documentation, and associated intellectual property, is and shall remain the exclusive property of VASTSOFT. No license or rights are granted except as expressly set forth herein.
6.2 Data Rights & Ownership
Subject to the provisions herein and notwithstanding any User Content submissions, the Subscriber hereby acknowledges, agrees, and irrevocably consents that all information, data, records, analytics, derivatives, compilations, and works (collectively, "Platform Data") that are created, generated, processed, stored, or otherwise produced through or in connection with the use of the Service shall be and remain the sole and exclusive property of VASTSOFT.
Without limiting the generality of the foregoing, Platform Data shall include: transactional information, order histories, customer interaction records, behavioral analytics, system-generated metadata, processed and aggregated datasets, derivative works created through algorithmic processing, database structures, and any modifications, enhancements, or compilations thereof. The Subscriber expressly waives any claim of ownership or proprietary interest in such Platform Data.
The Subscriber acknowledges that no right of data portability, data export, or data extraction is granted hereunder. Any request for data export or transfer shall be subject to VASTSOFT's sole discretion and may require execution of a separate data licensing agreement and payment of applicable fees.
6.3 Limited License
Subject to compliance with these Terms, VASTSOFT grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business operations during the subscription term.
6.4 Restrictions
You shall not, and shall not permit any third party to:
- Copy, modify, or create derivative works of the Service
- Reverse engineer, decompile, or disassemble any portion of the Service
- Sublicense, sell, or transfer access to the Service
- Use automated means to extract, scrape, or harvest data from the Service
- Attempt to circumvent any technical restrictions or security measures
Any violation of these restrictions shall constitute a material breach of this Agreement and may result in immediate termination without refund.
7. User Responsibilities
As a Subscriber, you are responsible for:
- Ensuring accurate menu and pricing information
- Fulfilling orders placed through the Service
- Maintaining compliance with applicable food safety regulations
- Handling customer complaints and disputes professionally
- Protecting customer data in your possession
8. Prohibited Uses
You may not use the Service for any of the following purposes:
- Any unlawful or fraudulent activities
- Distribution of harmful or malicious content
- Interference with service operations or security
- Violation of intellectual property rights
- Harassment or harm to other users
- Any activity that violates Saudi Arabian law
9. Service Availability
We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted access and may suspend service for maintenance, updates, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to Subscribers.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VASTSOFT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
IN NO EVENT SHALL VASTSOFT'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF VASTSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11. Indemnification
You agree to indemnify, defend, and hold harmless VASTSOFT and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorney fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
12. Termination
Either party may terminate this Agreement with thirty (30) days written notice. VASTSOFT may terminate immediately for material breach of these Terms.
Upon termination: (a) your access to the Service will be disabled; (b) all outstanding fees become immediately due; (c) you must cease all use of the Service.
FOLLOWING TERMINATION, VASTSOFT RETAINS ALL RIGHTS TO PLATFORM DATA AS DEFINED HEREIN. NO DATA EXPORT OR TRANSFER SHALL BE PROVIDED UNLESS EXPRESSLY AGREED IN WRITING.
13. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to conflict of law principles.
You agree to submit to the exclusive jurisdiction of the courts of Riyadh, Saudi Arabia for any disputes arising under this Agreement.
14. Dispute Resolution
Any dispute arising out of or relating to this Agreement shall first be submitted to good faith negotiations between the parties for a period of thirty (30) days.
If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in Riyadh, Saudi Arabia, conducted in Arabic, in accordance with the Saudi Arbitration Law.
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes through the Service or via email. Your continued use of the Service after such modifications constitutes acceptance of the revised Terms.
16. Contact Information
For questions about these Terms, please contact us:
17. Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements you enter into with VASTSOFT, constitute the entire agreement between you and VASTSOFT regarding the Service and supersede all prior agreements and understandings.